- 目錄
第1篇 操作主管崗位職責(zé)范本
1.協(xié)調(diào)其他小組做好本小組內(nèi)的工作。
2.研究、設(shè)計(jì)物流操作的管理方法和作業(yè)流程,并提出改進(jìn)措施和完善建議。
3.不斷了解調(diào)
第2篇 空運(yùn)操作主管崗位職責(zé)
空運(yùn)操作主管 m+r 華隆瑞鋒國際貨運(yùn)(上海)有限公司,m+r,spedag,華隆,華隆瑞鋒,華隆瑞鋒 summary:
support and assist the department manager to organize, coordinate and monitor the daily airfreight operation of the whole team.
primary responsibilities:
1. take lead for sop review of the team account, make sure team members fully understanding and compliance with sop in daily job.
2. take lead for new account on board incl. but not limited to sop review and implementing.
3. supervise the team to provide high quality service to customers and minimize service failure and customer complain.
4. maintain good relationship with service provider including a-class and bargain for the good rate to win the new business
5. ensure the service deliveries in accordance with our customers’ requirements.
6. follow the airfreight import inquiries as well and find better logistics solutions to answer any agent’s inquires.
7. conduct the on-job training for new staff and monitor the performance review for team members.
8. ensure team member update finance system correctly and accurately.
9. work as team role model for operation & customer service quality / attendance performance.
10. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.
additional responsibilities:
1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
2. back up for other team members when necessary.
knowledge and skill requirements:
1. college degree or above with above 5 years of experience in forwarding industry, the background for global forwarder is preferable.
2. at least 1-2 years of team management experience or working experience in a-class international forwarding company is preferred.
3. familiar with the procedure of airfreight operation and forwarding related knowledge.
4. fluent in both oral and written english and chinese, cet-4 or above.
5. high sense of responsibility, good team spirit and be able to work under pressure.
6. good sense of customer service and good problem-shooting capability.
7. good interpersonal and communication skills.
8. good microsoft office operation skills.
第3篇 出口操作主管崗位職責(zé)
進(jìn)出口操作主管 1. 負(fù)責(zé)處理并跟進(jìn)客戶的日常訂單(確認(rèn)訂單、下單、跟進(jìn)訂單,裝后發(fā)送單據(jù),跟進(jìn)到港時(shí)間,關(guān)注客戶提柜和收貨后的反饋等)
2. 負(fù)責(zé)成本核算及報(bào)表制作,催款及發(fā)票催收等
3. 負(fù)責(zé)合同對接及簽訂,根據(jù)公司要求完成客戶的表格管理、文件管理
4. 洞悉市場變化及時(shí)報(bào)告上級,以便上級制定落實(shí)應(yīng)對措施
5. 完成上級交辦的其他相關(guān)工作 1. 負(fù)責(zé)處理并跟進(jìn)客戶的日常訂單(確認(rèn)訂單、下單、跟進(jìn)訂單,裝后發(fā)送單據(jù),跟進(jìn)到港時(shí)間,關(guān)注客戶提柜和收貨后的反饋等)
2. 負(fù)責(zé)成本核算及報(bào)表制作,催款及發(fā)票催收等
3. 負(fù)責(zé)合同對接及簽訂,根據(jù)公司要求完成客戶的表格管理、文件管理
4. 洞悉市場變化及時(shí)報(bào)告上級,以便上級制定落實(shí)應(yīng)對措施
5. 完成上級交辦的其他相關(guān)工作
第4篇 海運(yùn)操作主管崗位職責(zé)
崗位職責(zé):
1.完成上級領(lǐng)導(dǎo)分配的各項(xiàng)任務(wù)。
2.合理分配本操作團(tuán)隊(duì)各員工的工作任務(wù)。
3.使本操作團(tuán)隊(duì)按標(biāo)準(zhǔn)流程操作,使貨物及時(shí)、安全、順利地運(yùn)輸。
4.發(fā)現(xiàn)和解決日常工作中出現(xiàn)的問題,提出合理化建議。
5.改進(jìn)操作流程、單證管理,提高工作效率。
6.積極發(fā)現(xiàn)和主動滿足客人的各項(xiàng)合理需求,為客人提供優(yōu)質(zhì)服務(wù)。
7.有效協(xié)調(diào)與外部單位、內(nèi)部員工和其他業(yè)務(wù)組等各方面的關(guān)系。
職位要求:
1、有3-4年海運(yùn)出口操作或客服經(jīng)驗(yàn),有管理經(jīng)驗(yàn)者為佳;
2、英語良好;有很好的英文溝通能力、書寫流暢、口語流利。
3、良好的人際溝通能力:善于傾聽,能夠迅速把握談話重點(diǎn);極強(qiáng)的語言組織和表達(dá)能力;
4、較強(qiáng)的銷售能力:承擔(dān)銷售指標(biāo)并達(dá)成業(yè)績目標(biāo),保持每年銷售業(yè)績增長;
5、較強(qiáng)的責(zé)任感:對待工作認(rèn)真負(fù)責(zé),遇事積極主動。
第5篇 海運(yùn)操作主管崗位職責(zé)范本
1.完成上級主管分配的各項(xiàng)任務(wù)。
2.合理分配本操作團(tuán)隊(duì)各員工的工作任務(wù)。
3.使本操作團(tuán)隊(duì)按標(biāo)準(zhǔn)流程操作,使貨物及時(shí)、安全、順利地運(yùn)輸。
4.發(fā)現(xiàn)和解決日常工作中出現(xiàn)的問題,提出合理化建議。
5.改進(jìn)操作流程、單證管理,提高工作效率。
6.積極發(fā)現(xiàn)和主動滿足客人的各項(xiàng)合理需求,為客人提供優(yōu)質(zhì)服務(wù)。
7.有效協(xié)調(diào)與外部單位、內(nèi)部員工和其他業(yè)務(wù)組等各方面的關(guān)系。
8.為公司節(jié)省成本,創(chuàng)造效益。
9.監(jiān)督下屬工作,考核下屬工作績效,提交下屬職務(wù)級別及年薪調(diào)整申請。
10.培訓(xùn)下屬,做好梯隊(duì)建設(shè)。
第6篇 操作主管崗位職責(zé)
海運(yùn)操作主管 山東樂艙網(wǎng)國際物流股份有限公司 山東樂艙網(wǎng)國際物流股份有限公司，樂艙網(wǎng)，樂艙網(wǎng)崗位職責(zé):
1.完成上級領(lǐng)導(dǎo)分配的各項(xiàng)任務(wù)。
2.合理分配本操作團(tuán)隊(duì)各員工的工作任務(wù)。
3.使本操作團(tuán)隊(duì)按標(biāo)準(zhǔn)流程操作，使貨物及時(shí)、安全、順利地運(yùn)輸。
4.發(fā)現(xiàn)和解決日常工作中出現(xiàn)的問題，提出合理化建議。
5.改進(jìn)操作流程、單證管理，提高工作效率。
6.積極發(fā)現(xiàn)和主動滿足客人的各項(xiàng)合理需求，為客人提供優(yōu)質(zhì)服務(wù)。
7.有效協(xié)調(diào)與外部單位、內(nèi)部員工和其他業(yè)務(wù)組等各方面的關(guān)系。
職位要求:
1、有3-4年海運(yùn)出口操作或客服經(jīng)驗(yàn)，有管理經(jīng)驗(yàn)者為佳;
2、英語良好;有很好的英文溝通能力、書寫流暢、口語流利。
3、良好的人際溝通能力:善于傾聽，能夠迅速把握談話重點(diǎn);極強(qiáng)的語言組織和表達(dá)能力;
4、較強(qiáng)的銷售能力:承擔(dān)銷售指標(biāo)并達(dá)成業(yè)績目標(biāo)，保持每年銷售業(yè)績增長;
5、較強(qiáng)的責(zé)任感:對待工作認(rèn)真負(fù)責(zé)，遇事積極主動。
第7篇 進(jìn)口操作主管崗位職責(zé)
海運(yùn)進(jìn)口操作主管 m+r 華隆瑞鋒國際貨運(yùn)(上海)有限公司,m+r,spedag,華隆,華隆瑞鋒,華隆瑞鋒 summary:
organize, coordinate and monitor the daily seafreight import operation of team.
lead the team to full fill seafreight import related activities and meet the requirements of the clients.
primary responsibilities:
1. take lead for sop review of the team account, make sure team members fully understanding and compliance with sop in daily job.
2. take lead for new account on board and arrival incl but not limited to sop review and implementing.
3. provide and contribute ideas on process design and make appropriate recommendation on transportation solutions.
4. supervise the team to provide high quality service to customers and minimize service failure and customer complain.
5. maintain good relationship with service provider including warehouse / customs broker / booking agent / ocean carriers / trucking and ensure the service deliveries in accordance with our customers’ requirements.
6. conduct the on-job training for new staff and monitor the performance review for team members.
7. ensure team member update finance system correctly and accurately.
8. work as team role model for operation & customer service quality / attendance performance
9. support for various tasks assigned by operation manager and assist to manage the operation team interpersonally.
additional responsibilities:
1. any other responsibilities as and when required by superior managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
2. back up for other team members when necessary.
knowledge and skill requirements:
1. college degree or above with above 5 years of experience in forwarding industry, the background for global forwarder is preferable.
2. at least 2 year of team management experience is preferred.
3. familiar with the procedure of seafreight import operation and forwarding related knowledge.
4. fluent in both oral and written english and chinese, cet-4 or above.
5. high sense of responsibility, good team spirit and be able to work under pressure.
6. good sense of customer service and good problem-shooting capability.
7. good interpersonal and communication skills.
8. good microsoft office operation skills.
第8篇 項(xiàng)目操作主管崗位職責(zé)
職責(zé)描述:
工作積極主動,為客戶提供訂艙、做箱、報(bào)關(guān)所涉及的所有操作服務(wù)。
*負(fù)責(zé)同行貨客戶銷售貨客戶、運(yùn)輸公司、報(bào)關(guān)行、車隊(duì)、倉庫等方面的溝通、協(xié)調(diào)。
*負(fù)責(zé)主管分派的客戶、運(yùn)輸公司、報(bào)關(guān)行、車隊(duì)、倉庫等方面的溝通、協(xié)調(diào)。
*對客戶進(jìn)行日常維護(hù),接受客戶咨詢,主動、及時(shí)反饋業(yè)務(wù)相關(guān)信息。
*跟蹤業(yè)務(wù)操作情況、向所屬業(yè)務(wù)部門主管或經(jīng)理及時(shí)進(jìn)行信息反饋與溝通。
*負(fù)責(zé)貨物接單后的貨物報(bào)關(guān),運(yùn)輸整體流程的運(yùn)轉(zhuǎn)。
*熟悉和掌握物流運(yùn)輸操作各個(gè)環(huán)節(jié)的費(fèi)用成本,進(jìn)行審核、確認(rèn);
*完成有關(guān)單據(jù)編制、整理和管理。及時(shí)進(jìn)行系統(tǒng)相關(guān)信息維護(hù)。
*定期進(jìn)行業(yè)務(wù)統(tǒng)計(jì)、對帳并協(xié)助完成結(jié)算工作。
*受理一般性投訴、跟進(jìn)問題的解決過程。
職位要求:
1、大專以上學(xué)歷,具有5年以上海外出口操作工作經(jīng)驗(yàn)。
2、具備敬業(yè)精神,可以承受工作壓力,具有獨(dú)立解決問題的能力。
3、性格開朗,做事耐心,責(zé)任心強(qiáng),溝通能力良好,較強(qiáng)的團(tuán)隊(duì)合作意識。
4、反應(yīng)敏捷靈活 ,接受能力和適應(yīng)能力較強(qiáng),處事沉穩(wěn),能吃苦耐勞,服從公司的安排和調(diào)度。
5、英語能力良好,能進(jìn)行簡單的英文交流, 電腦操作熟練。
